We live in a world where we expect results now.
Today, slow services result in bad reviews and frustrated customers. Instant films, same-day delivery, bespoke television, and on-demand music, people now expect everything at the touch of their fingertips.
As a society, we now expect services instantly, and anything else is subpar. A study conducted by Fetch found that only 26% of people would wait longer than 30 minutes for takeout food.
Our day-to-day lives have become consumed by instant gratification, and now this same mentality is creeping into the workplace.
The expectation of instant services in the workplace has created a variety of issues for organizations with digital transformation projects.
Most organizations now struggle to meet the expectations of their employees when providing training and support, resulting in significantly lower user adoption and ROI.
Digital transformation creates reoccurring change, which poses the need for employees to have consistent, on-demand training and support.
Outdated workplace processes such as classroom training now only result in employee frustration and poor software adoption.
The poor user adoption created by rose-tinted glasses, lack of adoption planning and outdated training methods are one of the fundamental reasons digital transformation projects are failing to deliver their intended value.
A study by McKinsey & Company found that 70% of transformation projects do not reach their goal due to issues such as poor user adoption.
Organizations must adapt to the needs of their employees if they want to obtain value from their digital transformation.
To tackle the growing demand and expectation for instant training and support, changes to strategy and behavior must be made.
Organizations need to abandon this preconceived belief of intuitive software and adopt a next-generation form of support.
Support tools such as a Digital Adoption Platform (DAP), can provide your employees with the on-demand support experience they desire.
By creating an instant support structure, employees have access to the support they have grown accustomed to in their personal lives.
To truly achieve successful digital transformation, it’s vital that you support, motivate and prepare employees in every way you can rather than relying purely on the software you implemented.
For further information on how you can support your employees, watch our podcast below.
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