Why the future of work is all about the employee experience

Blog article | By Anthony Wolny, July 27, 2018

The future of work is an ever-growing topic that is changing employee expectations and their experience in the workplace.

A positive employee experience is crucial to business success because of the role it plays in talent retention, improving productivity and motivating workers.

The future of work encompasses many changes both technological and cultural.

The challenge for businesses is to successfully embrace the future of work whilst still maintain a positive employee experience.

But, what is the modern-day employee experience?

The modern-day employee experience

As a result of technological advancements, consumers are becoming increasingly accustomed to an instant gratification culture where they have access to anything they want at the click of a button.

Instantaneous services such as Uber, Deliveroo and Airbnb have resulted in people becoming habituated to receiving services instantly when and where they need it.

This culture has perpetuated a level of impatience among consumers.

“40% of consumers will leave a page that takes longer than three seconds to load.” – Google

People aren’t only impatient in their personal lives; these expectations have translated to the workplace where employees are seeking instant support.

Your employees no longer have the patience to wait for your IT help desk to answer their support ticket.

Remaining stagnant with these legacy systems and processes can affect the employee experience reducing productivity in the workplace

Paradigm shift

We are currently experiencing a radical paradigm shift in the workplace.

Employees are looking for ways to work faster, easier and smarter.

On-demand support and self-learning bridge the gap between technology and people.

Workplace innovation is all about helping people understand and use complex systems throughout Digital Transformation projects.

New technologies and resources have broken down many of the barriers that have previously prevented people from being able to work anywhere and anytime.

Embracing this reality and adapting to the ever-changing expectations of your employees will ultimately result in an increased level of motivation leading to enhanced productivity.

What should you be doing?

One of the top complaints among employees today is outdated hardware and technology that disrupts their workflow.

As previously stated the future of work is bridging the gap between technology and people.

Employees are changing and as a result, your workplace must too.

This means you need to change your software and processes, but, also change the way you support your employees with onboarding.

Instant gratification in the workplace means unnecessary IT helpdesk support tickets should be a process of the past.

If you continue to rely on legacy systems you will fall behind, your employees’ productivity will fall and your business will suffer.

Make your change now and embrace the future.

Find out more about how you could improve the employees experience click below to read our User Adoption Strategy blog.

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