Reduce support tickets.
Deploy in-app communications to inform users of pending updates or UI changes that may create an influx in support tickets with our digital adoption platform, Adopt.
Trusted by world-leading brands
Situation
Your customer relationship management (CRM) system is launching a new user interface and a handful of feature updates.
Problem
The application isn't going to work in the same way that it used to. Employees are going to need to get to grips with the new UI and understand how to make the most of the new features.
Implication
Without the correct communication and training, employees are struggling to use the platform, and it's causing an influx in support tickets.
Solution
AppLearn Adopt's communication features can pre-warn your workforce of the upcoming change, and show them exactly how to navigate it once deployed, reducing the burden on your support team.
Provide in-app guidance
Raise awareness of software change.
For any business using enterprise software, support tickets and ongoing training are familiar challenges. This is only amplified for a business rolling out new software and it can quickly result in overwhelmed IT teams, a support backlog and reduced productivity.
With Adopt you’ll be able to deflect support requests and protect productivity, by providing users with step-by-step guidance and relevant training materials while they are in the flow of work.
Overlay with the apps you love
With Adopt in place, support calls are now very low. The number of emails I receive has dropped dramatically too.
Kayla Richardson
Senior Human Resources Information System Specialist
Interfor
