Support
flexible working.
Deploy in-application guidance to support your remote or hybrid employees and provide exceptional digital experiences with our digital adoption platform, Adopt.
Trusted by world-leading brands
Situation
You've moved to a hybrid working model, with 50% of your employees now splitting their time between home and the office, and the other 50% completely remote.
Problem
When working from home, employees are struggling to get the on-demand support they need when compared to the office when they can quickly speak to their manager or ask a co-worker.
Implication
Your employees don't have access to the support resources they need to be effective whilst working from home, and so, productivity is declining.
Solution
AppLearn Adopt's in-application support and guidance ensures employees have the tools needed to be effective and get on with the day job when working from home, without reliance on other staff or support teams.
In-app support
Deliver
support material in the flow of work.
The shift towards hybrid and remote working brings with it a variety of new technologies. However, this rapid rate of change can sometimes be overwhelming, particularly for those having to adopt them.
Providing support and relevant content within software applications gives users access to the resources they need to do the job, right when they need them.
Effective workflows
Remove
friction and increase efficiency.
Remote and hybrid working brings with it a new set of challenges. When face-to-face training isn’t available, it’s crucial users have access to the tools they need to be productive.
By monitoring low levels of interaction, you can automatically trigger support content relevant to the task at hand; helping users complete new, complex or infrequent processes.
Overlay with the apps you love
AppLearn have enhanced our software in a way I haven’t seen in any other organization.
Mayur Odedra
Systems Manager
King’s College London
